Careers with Lasseters

Front Office Manager

Exciting opportunity to join Crowne Plaza® Hotels & Resorts, Alice Springs Lasseters. Come and join a dynamic, progressive, confident team.If you possess these skills:Optimism/open mindednessEagerness to learnIntegrityWork ethicPositive Communication – verbal and non-verbalSocial & team contributorYou have experience and competency:Front Office Hotel leadership/managementBachelor’s degree / higher education qualification / equivalent in Hotel Management.Be literate and confident with IT – you will be required to be fluent in Opera PMS and Microsoft Office Suite.Active leadership skills that enhance and support front office team, particularly those 'mad rush' momentsAbility to work under pressure, fast-paced environment, taking the initiative, prioritizing and working collaborativelyActive leadership style with the proven ability to enhance and mentor teams.The flexibility to work a rotating roster including mornings, evenings, weekends and public holidays.A dynamic, confident and ambitious; you excel in your role and help our guests succeed too.Strong people relations, listening, cultural awareness and negotiation skillsStrong problem-solving skills with the capacity to think laterally and utilise other skills and ideasIf you believe you are the person for Crowne Plaza® Hotels & Resorts, Alice SpringsWe offer:Discounted staff accommodation available25% discount on food and beverages, excellent staff benefits with health club, across the hotel and Lasseters CasinoMeals provided while you are on eligible shiftsUniforms are provided and laundered on siteProfessional development, training and career advancement opportunitiesYou’ll join the IHG network, which entitles you to hotel discounts worldwideYou part of the Crowne Plaza Hotels & Resorts and Lasserters brand, you’re more than just a job title.Our Goal:Is to make business travel, work. As the Front Office Manager, you will be a key member in the hotel’s leadership team, balancing guest expectations, our guest’s needs and hotel profitability. You will work closely with the General Manager in this hands-on role and be responsible for the overall management of our front office and concierge teams. Your entrepreneurial and personalised approach to guest service will be a key focus in the position. What you’ll be doing:Be the warm welcome that kicks off a memorable experience for our guestsAssist with check-in, check-out of guests, ensuring all procedures are adhered toRecruiting, coaching, training and developing a team of current and future leaders, monitoring performance, development opportunities and driving employee engagementCommunicate all standards, policies, procedures, rates, packages and Hotel information and proactively monitor for consistencyStay on top of systems and procedures, including cash handling, payments and the PMS reservation systemEffectively manage guest feedback and handle complaintsManage a 7-day operation over 24 hours, with varied rosters covering day/night/weekend shifts including public holidaysBe a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessaryStay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear neededJump into other ad-hoc duties when your colleagues need your helpCome and join a dynamic, progressive, confident team. 65000 AUD Australia - NT Alice Springs & Central Australia

Front Office Manager

Exciting opportunity to join Crowne Plaza® Hotels & Resorts, Alice Springs Lasseters. Come and join a dynamic, progressive, confident team.

If you possess these skills:

  • Optimism/open mindedness
  • Eagerness to learn
  • Integrity
  • Work ethic
  • Positive Communication – verbal and non-verbal
  • Social & team contributor

You have experience and competency:

  • Front Office Hotel leadership/management
  • Bachelor’s degree / higher education qualification / equivalent in Hotel Management.
  • Be literate and confident with IT – you will be required to be fluent in Opera PMS and Microsoft Office Suite.
  • Active leadership skills that enhance and support front office team, particularly those 'mad rush' moments
  • Ability to work under pressure, fast-paced environment, taking the initiative, prioritizing and working collaboratively
  • Active leadership style with the proven ability to enhance and mentor teams.
  • The flexibility to work a rotating roster including mornings, evenings, weekends and public holidays.
  • A dynamic, confident and ambitious; you excel in your role and help our guests succeed too.
  • Strong people relations, listening, cultural awareness and negotiation skills
  • Strong problem-solving skills with the capacity to think laterally and utilise other skills and ideas

If you believe you are the person for Crowne Plaza® Hotels & Resorts, Alice Springs

We offer:

  • Discounted staff accommodation available
  • 25% discount on food and beverages, excellent staff benefits with health club, across the hotel and Lasseters Casino
  • Meals provided while you are on eligible shifts
  • Uniforms are provided and laundered on site
  • Professional development, training and career advancement opportunities
  • You’ll join the IHG network, which entitles you to hotel discounts worldwide
  • You part of the Crowne Plaza Hotels & Resorts and Lasserters brand, you’re more than just a job title.

Our Goal:

Is to make business travel, work.


As the Front Office Manager, you will be a key member in the hotel’s leadership team, balancing guest expectations, our guest’s needs and hotel profitability. You will work closely with the General Manager in this hands-on role and be responsible for the overall management of our front office and concierge teams. Your entrepreneurial and personalised approach to guest service will be a key focus in the position. 

What you’ll be doing:

  • Be the warm welcome that kicks off a memorable experience for our guests
  • Assist with check-in, check-out of guests, ensuring all procedures are adhered to
  • Recruiting, coaching, training and developing a team of current and future leaders, monitoring performance, development opportunities and driving employee engagement
  • Communicate all standards, policies, procedures, rates, packages and Hotel information and proactively monitor for consistency
  • Stay on top of systems and procedures, including cash handling, payments and the PMS reservation system
  • Effectively manage guest feedback and handle complaints
  • Manage a 7-day operation over 24 hours, with varied rosters covering day/night/weekend shifts including public holidays
  • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
  • Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
  • Jump into other ad-hoc duties when your colleagues need your help

Come and join a dynamic, progressive, confident team.

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