Careers with Lasseters

Reservations Agent – Lasseters

At Crowne Plaza® Hotels & Resorts our goal is to make business travel work. That’s where you come in. When you’re part of the Crowne Plaza Hotels & Resorts brand you’re more than just a job title.At Crowne Plaza we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.As part of the Front Office team, you will deliver an exceptional customer experience to our hotel guests by showcasing an outstanding property offering options designed to enhance the stay.  With 205 hotel rooms varying from standard rooms through to Premium Suites in a 24/7 environment, the Front Office department work tirelessly to ensure all services and products are at a high standard.Reservations Agent – Your day to day: Accurate processing of all hotel reservations and ensuring the accuracy of future reservationsPromptly responding to guest enquiries in a friendly and appropriate manner both via email and over the phoneGood communication with other hotel departments in a timely and efficient manner and maintaining good relationships with hotel corporate clientsResponsible for communicating and actioning any special requests and VIP accommodation accuratelyResponsible for responding quickly and actioning group requests, corporate bookings and travel agent enquiries.Conducts regular coaching with Front Desk to ensure reservations are taken as per Company guidelines.Records and processes deposit and billing information in guest reservations accuratelyMaintaining accurate filing of correspondence and record keeping for easy referralIdentifying opportunity for upgrades or additional packages to guest reservations to ensure they have a memorable stay at the hotelWhat we need from you: Exceptional communication skills – you are be the first communication with the hotel for leisure guests, corporate clients and Travel AgentsLiterate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and competent with computersFlexibility – the job is mainly a Monday to Friday role, but there may be a need for weekend work in the busier periods.A high school diploma or qualification is desired but not essential.Experience – it is an advantage to have spent at least one year in a hotel or in a customer service position, but it is not essential.What we offer:On the job training and career developmentMeals provided while you are on shiftsUniforms are provided and laundered on siteYou’ll join the IHG network, which entitles you to hotel discounts worldwide25% discount on food and beverage across the hotel and casino 25 AUD Australia - NT Alice Springs & Central Australia Alice Springs 0703

Reservations Agent - Lasseters

At Crowne Plaza® Hotels & Resorts our goal is to make business travel work. That’s where you come in. When you’re part of the Crowne Plaza Hotels & Resorts brand you’re more than just a job title.

At Crowne Plaza we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.

As part of the Front Office team, you will deliver an exceptional customer experience to our hotel guests by showcasing an outstanding property offering options designed to enhance the stay.  With 205 hotel rooms varying from standard rooms through to Premium Suites in a 24/7 environment, the Front Office department work tirelessly to ensure all services and products are at a high standard.

Reservations Agent – Your day to day:

  • Accurate processing of all hotel reservations and ensuring the accuracy of future reservations
  • Promptly responding to guest enquiries in a friendly and appropriate manner both via email and over the phone
  • Good communication with other hotel departments in a timely and efficient manner and maintaining good relationships with hotel corporate clients
  • Responsible for communicating and actioning any special requests and VIP accommodation accurately
  • Responsible for responding quickly and actioning group requests, corporate bookings and travel agent enquiries.
  • Conducts regular coaching with Front Desk to ensure reservations are taken as per Company guidelines.
  • Records and processes deposit and billing information in guest reservations accurately
  • Maintaining accurate filing of correspondence and record keeping for easy referral
  • Identifying opportunity for upgrades or additional packages to guest reservations to ensure they have a memorable stay at the hotel

What we need from you:

  • Exceptional communication skills – you are be the first communication with the hotel for leisure guests, corporate clients and Travel Agents
  • Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and competent with computers
  • Flexibility – the job is mainly a Monday to Friday role, but there may be a need for weekend work in the busier periods.
  • A high school diploma or qualification is desired but not essential.
  • Experience – it is an advantage to have spent at least one year in a hotel or in a customer service position, but it is not essential.

What we offer:

  • On the job training and career development
  • Meals provided while you are on shifts
  • Uniforms are provided and laundered on site
  • You’ll join the IHG network, which entitles you to hotel discounts worldwide
  • 25% discount on food and beverage across the hotel and casino

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