Hotel Front Office – Reservation Agent Salary Range $60,000 - $70,000 This is an exciting opportunity to join Crowne Plaza® Hotels & Resorts, Lasseters Casino, Iris team, a dynamic, progressive, confident team in Central Australia. A key member of the team, you will accurately and efficiently receive and process guest reservations to ensure that all incoming reservations are given priority. Our friendly team members aim to maintain IHG service procedures and standards and maximise revenue.I have these skills:To look and listen to understandOptimism/open-mindednessEagerness to learnInclination to assistIntegrityWork ethicPositive communication – verbal and non-verbalSocial & team contributorCultural awarenessAttention to detailWHAT - Experience and competency I haveI have hospitality, business qualification or equivalentI have experience in practical financial administrationI have used Opera software system and data input experienceAn understanding of MYOB, Word and ExcelAbility to build, maintain and strengthen existing customer and staff relationshipsAbility to perform under pressure a fast-paced environment, taking the initiative, prioritizing, working collaborativelyBudget-management experienceMotivated to learn new skills and techniquesStrong people relations, listening, cultural awareness and negotiation skills.Smart and tidy, in appearance, and when appropriate, Lasseters uniformFlexible, reliable, and responsive to a range of work situationsGood written and verbal communication skillsWHY - I do what you do I am passionate, highly organised, with strong collaboration skillsI understand I am an integral part of the bigger picture, and I am expected to work closely with the director of sales, hotel manager, front office manager, accountants and hotel staff.I appreciate working independently and as an integral part of a teamBecause my ability to set priorities, meets deadlines and manages time effectively is a benefit to the hotel and the business as a wholeI understand my job is mainly a Monday-to-Friday role; however, I am flexible, and there may be a need for weekend work in the busier periodsHOW – I will do what I do By upholding and maintaining IHG standards and completing all relevant IHG trainingThrough professional telephone etiquette, provide accurate and helpful information regarding the hotel facilities and services.Ensuring that all incoming reservations, whether by fax, email, phone, letter or in person, are given priority over all other tasksTaking responsibility for FIT bookingsHave full knowledge of room rates, packages, discounts and associated procedures.Have the knowledge and understanding to adhere to company policies and procedures concerning credit and cheque cashingDevelop a thorough knowledge of venue facilities, including the number and types of roomsEnsure the accuracy of reservations in respect of deposit information, billing/credit details, VIP/Guest special requests, room rates and guest informationContribute to a maximum occupancy of the hotel by maintaining accurate rooms inventory controlAssist in maximising room revenues by effectively utilising room rates and promotional packages. Use every opportunity to promote hotel facilities to maximise sales.Compile data, statistics and trend information to be used in market analysis and forecastsAttend to guest requests efficiently and effectively, constantly striving to provide total customer satisfactionRelease allotments promptly and regularly ensure internet booking inventories are maintained appropriately.Attend department meetings, be aware of daily activities and meetings within the VenueFollow safe occupational health and safety practiceEnsure department procedures and policy followed to ensure guest confidentialityAssist in maintaining the cleanliness and neatness of the front desk areaParticipate effectively in a team environment providing supervision and guidance as necessaryProvide efficient business relationships with travel wholesalers, travel agents, government agencies and corporate travellersAttend to all guest's requests quickly and efficientlyActively demonstrate my commitment to supporting a positive team, and work culture.Eager to learn and personally progress to maintain a growth mindsetEffective communication with the ability to follow directions from leadershipWe offer you - We Value - Our Team - Our PeopleFlexible working arrangements to support work-life balanceStaff benefits, health club, 25% discount on food and beverages across Lasseters OperationsMeals provided while you are on eligible shiftsUniforms are provided and launderedProfessional development, training, and career advancementIHG Employee Benefits Programme MembershipStaff & Family social eventsPotentially discounted staff accommodation settling in period. AUD Australia - NT Alice Springs & Central Australia Alice Springs 0703
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